Member Experience & Front Desk Specialist (Austin)

Greater-Austin-Ymc; Austin (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Free YMCA membership

Retirement planning options

Learning workshops

Cell phone discounts

Job summary

Greater Austin YMCA is seeking a Welcome Center Team Member in North Austin. You will be the first friendly face, greeting members and guests, handling inquiries, and guiding tours. You’ll help ensure a welcoming, member-centered experience while promoting YMCA programs and values.

Responsibilities include front-line service, key-holding duties occasionally, and maintaining branch awareness to support member retention. Join a mission-driven team focused on belonging and well-being.

Qualifications

• Minimum age 16 years.
• Experience in customer service.
• Bilingual skills a plus, especially Spanish.

Responsibilities

• Greet and engage members and guests as they enter the YMCA.
• Open or close the facility and handle key-holding duties as needed.
• Provide excellent service to members, guests, and program participants by phone and in person.
• Promote YMCA programs and respond to membership questions and concerns.
• Maintain awareness of branch activities to deliver exceptional service.
• Follow branch protocols for prospective members and tours.

Skills

Customer service

Bilingual Spanish

Team player

Effective communication

Belonging

Growth mindset

Self-development

Customer-focused

Job description

Greater Austin YMCA is seeking a Welcome Center Team Member in North Austin. You will be the first friendly face, greeting members and guests, handling inquiries, and guiding tours. You’ll help ensure a welcoming, member-centered experience while promoting YMCA programs and values.

Responsibilities include front-line service, key-holding duties occasionally, and maintaining branch awareness to support member retention. Join a mission-driven team focused on belonging and well-being.