Member Experience & Welcome Center Ambassador

YMCA of Greater Kansas City; Kansas City (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

YMCA of Greater Kansas City seeks a Member Engagement Representative to warmly greet members and guests, lead tours, and assist with program information. You’ll help people navigate memberships, schedule activities, and stay informed about center offerings with a friendly, helpful voice.

This entry-level role emphasizes strong communication, multitasking, and a welcoming attitude in a fast-paced community center. Training is provided and prior experience is not required.

Qualifications

• At least 16 years old.
• A genuine interest in connecting with people from all backgrounds and walks of life.
• Strong communication skills, in person and on the phone.
• A level head and a calm, patient approach when a member is frustrated.
• Comfortable multitasking and staying organized in a fast paced, high energy environment.
• Basic math skills for handling cash and fees accurately.
• Confidence picking up new software and technology.
• Ability to work independently and use good judgment with minimal supervision.
• No prior experience required, we'll train you.

Responsibilities

• Greet members, participants and guests with a warm, genuine welcome, in person and on the phone
• Give tours to prospective members and introduce them to our programs, classes and volunteer opportunities
• Stay up to date on everything happening in the center so you can speak knowledgeably about our programs, classes and services
• Answer phones and direct calls and visitors to the right person
• Check in members and verify visits using our membership system
• Process membership and program transactions, and keep an accurate, balanced cash drawer
• Listen to member concerns and handle complaints in a friendly, courteous manner
• Flag safety concerns, needed repairs, incidents or accidents to the team right away
• Keep the welcome center and lobby clean, organized and inviting

Skills

People skills

Communication

Calm under pressure

Multitasking

Organizational skills

Cash handling

Tech savvy

Independent worker

Trainable

Job description

YMCA of Greater Kansas City seeks a Member Engagement Representative to warmly greet members and guests, lead tours, and assist with program information. You’ll help people navigate memberships, schedule activities, and stay informed about center offerings with a friendly, helpful voice.

This entry-level role emphasizes strong communication, multitasking, and a welcoming attitude in a fast-paced community center. Training is provided and prior experience is not required.