Member Experience Advocate – Judgement Free Zone

Planet Fitness; Providence (RI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) with Company Match

Term Life Insurance

Flexible Spending Accounts

Employee perks and discounts

Job summary

Planet Fitness in Providence, RI is seeking a friendly Member Services Representative to deliver a superior, judgement-free experience for members and guests. You will greet visitors, assist with memberships, answer questions, and support daily club operations.

Join a team that values service, cleanliness, and member satisfaction, with opportunities for full-time or part-time shifts and a supportive work environment.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members and guests as they enter and exit the club; assist them with questions or concerns during check-in.
• Promote the Judgement Free Zone by engaging with members on the club floor, offering help and supporting their fitness journeys while upholding policies.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Process memberships, updates to contact/billing information, cancellations, unpaid balances, and transfers.
• Meet or exceed individual sales goals and contribute to club targets.
• Conduct tours for prospective members and identify membership needs.
• Handle retail transactions accurately and drive sales goals.
• Perform regular cleaning and sanitizing of equipment and facilities and maintain restrooms.

Skills

Positive attitude

Customer service

Communication

Punctuality

Empathy

Diplomacy

Tools

Computer proficiency

Job description

Planet Fitness in Providence, RI is seeking a friendly Member Services Representative to deliver a superior, judgement-free experience for members and guests. You will greet visitors, assist with memberships, answer questions, and support daily club operations.

Join a team that values service, cleanliness, and member satisfaction, with opportunities for full-time or part-time shifts and a supportive work environment.