Member Services Pro: Flexible Shifts & Perks

Planet Fitness; North Providence (RI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Free Black Card membership

401(k) with company match

Life insurance

FSAs

Job summary

Planet Fitness in Rhode Island is seeking a friendly Member Services Representative to provide a superior customer experience to members, guests, and prospective members in a Judgement Free Zone.

You will greet visitors, handle check-ins, promote memberships, answer calls, process sign-ups, and support club operations while maintaining cleanliness and safety. This role offers flexible scheduling with possible full-time or part-time shifts and opportunities to grow with a well-known brand.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with check-in and inquiries.
• Promote the Judgement Free Zone by engaging with members and supporting fitness journeys.
• Resolve member concerns and escalate to Club Manager when needed.
• Answer phones and assist callers with inquiries.
• Perform membership-related functions: sign-ups, information updates, cancellations, transfers.
• Achieve or exceed individual sales goals and contribute to club targets.
• Conduct member calls and tours to assess membership needs.
• Execute retail transactions and drive sales goals.
• Regular cleaning and sanitizing of equipment and facilities; maintain restrooms.

Skills

Customer service

Communication

Job description

Planet Fitness in Rhode Island is seeking a friendly Member Services Representative to provide a superior customer experience to members, guests, and prospective members in a Judgement Free Zone.

You will greet visitors, handle check-ins, promote memberships, answer calls, process sign-ups, and support club operations while maintaining cleanliness and safety. This role offers flexible scheduling with possible full-time or part-time shifts and opportunities to grow with a well-known brand.