Member Experience Advocate - Growth Path

Planet Fitness; Glenside (PA); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

401K with employer match

Health, dental, vision insurance

Paid time off

Free Black Card Membership

Short-Term Disability

Employee Assistance Program

Job summary

National Fitness Partners is hiring a Customer Service Representative to enhance our Judgement Free environment for Planet Fitness members and guests. You will answer calls, greet new members, log amenities, process POS transactions, and help promote fitness instruction classes while maintaining a clean club space.

The role emphasizes friendly service, reliability, and a willingness to engage with members in a supportive way. Growth opportunities and comprehensive benefits accompany the position.

Qualifications

• Customer service experience required.
• Must be 18 years or older.
• Basic computer proficiency.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members and guests.
• Answer phones warmly, greet and sign up new members, and log amenities.
• Respond to member questions and concerns promptly and professionally.
• Process purchases through the POS system and promote fitness classes.
• Maintain a clean, sanitized, safe club environment.

Skills

Customer service

Education

High school diploma/GED

Tools

POS system

Job description

National Fitness Partners is hiring a Customer Service Representative to enhance our Judgement Free environment for Planet Fitness members and guests. You will answer calls, greet new members, log amenities, process POS transactions, and help promote fitness instruction classes while maintaining a clean club space.

The role emphasizes friendly service, reliability, and a willingness to engage with members in a supportive way. Growth opportunities and comprehensive benefits accompany the position.