Member Experience Specialist

Paycom - ATS; Folsom (PA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Shift-differential pay

PTO

401K employer match

Health, dental, vision

Life insurance

Short-term disability

Employee Assistance Program

Free Black Card membership

Job summary

National Fitness Partners operates Planet Fitness clubs nationwide, delivering a Judgement Free workout experience. We are seeking a Customer Service Representative to greet members, answer questions, process purchases at the POS, and promote fitness programs.

This role supports a safe, clean environment and requires strong communication and reliable, friendly service from 18+ year-olds. With competitive pay, scheduled increases after 180 days, and benefits including PTO, 401(k) with employer

Qualifications

• Customer service experience.
• High school diploma or GED preferred.
• Must be 18 years or older.
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to members and guests.
• Greet members, sign up new members, and log amenities.
• Respond to questions and concerns promptly and professionally.
• Process purchases through the POS system.
• Promote fitness classes and maintain a clean, safe club environment.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Tools

Point of Sale

Job description

National Fitness Partners operates Planet Fitness clubs nationwide, delivering a Judgement Free workout experience. We are seeking a Customer Service Representative to greet members, answer questions, process purchases at the POS, and promote fitness programs.

This role supports a safe, clean environment and requires strong communication and reliable, friendly service from 18+ year-olds. With competitive pay, scheduled increases after 180 days, and benefits including PTO, 401(k) with employer