Member Experience Advocate | ESOP & Free Gym Access

Club Fitness; East Alton (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Free memberships

ESOP ownership

Medical & dental insurance

Paid time off

Job summary

Club Brands is seeking a part-time Member Experience Associate in East Alton, IL. You will greet members, lead tours, and ensure a clean, welcoming club environment while promoting premium amenities and recovery modalities.

The role emphasizes friendly service, clear communication, and the ability to multitask in a fast-paced setting. Benefits include employee ownership, free club memberships, and comprehensive plans for full-time staff, with a supportive local team.

Qualifications

• 18 years of age or older.
• Previous customer service or hospitality experience preferred.

Responsibilities

• Greet members and guests promptly with a friendly, positive attitude.
• Conduct engaging tours to new and prospective members.
• Maintain cleanliness throughout the club, including equipment and locker rooms.
• Respond promptly and professionally to member requests and concerns.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities.
• Maintain a clean, organized front desk area and follow opening/closing procedures.
• Complete timely and accurate member incident reports.

Skills

Excellent customer service

Effective communication

Attention to detail

Problem solving

Multitasking

Flexible schedule including holidays &

Job description

Club Brands is seeking a part-time Member Experience Associate in East Alton, IL. You will greet members, lead tours, and ensure a clean, welcoming club environment while promoting premium amenities and recovery modalities.

The role emphasizes friendly service, clear communication, and the ability to multitask in a fast-paced setting. Benefits include employee ownership, free club memberships, and comprehensive plans for full-time staff, with a supportive local team.