Member Experience Advocate - Employee-Owned Club

Club Fitness; O’Fallon (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free Memberships

Comprehensive Benefits

Career Growth

Local Support

Job summary

Club Fitness in O’Fallon, Missouri, is seeking a Member Experience Associate to enhance member engagement and support their fitness journeys. In this dynamic role, you will greet members, conduct tours, and maintain a friendly environment.

The ideal candidate has excellent customer service skills and the ability to communicate effectively. You'll enjoy benefits like free memberships, comprehensive health plans, and opportunities for career growth.

Qualifications

• 18 years of age or older, required.
• Previous customer service or hospitality experience, preferred.

Responsibilities

• Greet members and guests promptly with a friendly, positive attitude.
• Conduct engaging and captivating tours to new and prospective members.
• Maintain cleanliness throughout the club.
• Respond promptly to member requests and inquiries.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities.
• Maintain a clean, organized front desk area.
• Complete timely and accurate member incident reports.

Skills

Excellent customer service

Ability to communicate effectively with both staff and members

Strong attention to detail

Ability to problem solve and discern when to elevate member concerns/issues

Ability to multitask

Job description

Club Fitness in O’Fallon, Missouri, is seeking a Member Experience Associate to enhance member engagement and support their fitness journeys. In this dynamic role, you will greet members, conduct tours, and maintain a friendly environment.

The ideal candidate has excellent customer service skills and the ability to communicate effectively. You'll enjoy benefits like free memberships, comprehensive health plans, and opportunities for career growth.