Member Experience Advocate

YMCA of Greater Brandywine; West Chester (Chester County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free family YMCA membership, including

Medical, dental, and vision insurance,

Babysitting while you work (up to 4h/d

Generous program discounts on child­-;

12% employer contribution to retriment

Employee Assistance Program

Continuing education reimbursement

Career development and paid training

Unlimited referral bonus beginning at

Job summary

The YMCA of Greater Brandywine is hiring a Membership Associate to welcome visitors, explain benefits, and guide members to services. You will handle memberships in the software system, take payments, and support tours for prospective members.

Ideal candidates are 18+, with a high school diploma or GED, and willing to complete required certifications within 90 days. This is a full-time, on-site role with strong customer-service expectations.

Qualifications

• High school diploma or GED preferred.
• Must be at least 18 years of age.
• Complete required new hire certifications within 90 days.

Responsibilities

• Provides outstanding customer experience by greeting members and directing them to areas in the facility.
• Understands YGBW membership benefits and can explain them to diverse members.
• Assists in facility tours for prospective members.
• Uses membership software to start memberships, update info, take payments, and register for programs.
• Scans members and verifies valid membership for entry; screens non-members per policy.
• Answers inquiries and directs to appropriate staff in a timely manner.
• Greets and scans members at Outdoor Pool and Tennis Office on the Upper Main Line YMCA site.
• Maintains cash receipts and follows financial procedures.
• Follows opening/closing procedures and maintains professional signage.
• Wears YGBW apparel and name tag when on duty.
• Ensures compliance with policies and SOPs.
• Performs other related duties as assigned.

Education

High school diploma or GED

Job description

The YMCA of Greater Brandywine is hiring a Membership Associate to welcome visitors, explain benefits, and guide members to services. You will handle memberships in the software system, take payments, and support tours for prospective members.

Ideal candidates are 18+, with a high school diploma or GED, and willing to complete required certifications within 90 days. This is a full-time, on-site role with strong customer-service expectations.