Membership Experience Advocate - Welcome & Programs

YMCA of Greater Brandywine; West Goshen Township (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free family YMCA membership

Medical, dental, and vision insurance

Paid holidays and plentiful PTO

Babysitting while you work

Job summary

YMCA of Greater Brandywine is seeking a Membership Associate to greet members and guests, direct them to the right areas, and help connect them with programs and resources. You will process memberships, take payments, and register participants in our system, while maintaining accurate records and ensuring security at entry points.

Ideal candidates bring customer service experience, strong communication skills, and a friendly, professional presence.

Qualifications

• High school diploma or GED preferred.
• Must be at least 18 years old.
• Experience in customer service is a plus.

Responsibilities

• Greet members and guests and help direct them to appropriate areas.
• Articulate benefits, offerings, and values of YGBW membership and programs to diverse audiences.
• Assist in membership processing, payments, and program registrations in the membership software.
• Scan memberships and ensure entry security.
• Answer inquiries and direct to the appropriate staff member promptly.

Skills

Customer service

Communication

Cash handling

Membership sales

Problem solving

Education

High school diploma or GED

Tools

Membership software

Job description

YMCA of Greater Brandywine is seeking a Membership Associate to greet members and guests, direct them to the right areas, and help connect them with programs and resources. You will process memberships, take payments, and register participants in our system, while maintaining accurate records and ensuring security at entry points.

Ideal candidates bring customer service experience, strong communication skills, and a friendly, professional presence.