Member Experience Advocate

MidSouth Community Federal Credit Union; Warner Robins (GA); On-site; USD 24,000 - 30,000; Full time

Job summary

MidSouth Community Federal Credit Union in Milledgeville, GA is seeking a Member Service Representative to assist members with financial products and services, ensuring world-class service. The role includes processing transactions, resolving questions, and educating members about MSCFCU offerings.

The position is full-time, typically 40 hours weekly with a rotating Saturday schedule. Starting pay ranges from $17.21 to $21.51 per hour, reflecting experience and responsibilities within a

Qualifications

• Six months to one year of similar or related experience.
• Minimum of 1 year of cash-handling experience preferred.
• A high school education or GED.

Responsibilities

• Assist members by offering products and services that improve members’ financial lives and provide world-class service.
• Process financial transactions and resolve member questions.
• Educate members about MSCFCU products and services.
• Maintain a high level of accuracy and attention to detail in all tasks.
• Balance priorities in a fast-paced branch environment and preserve professionalism and courtesy.
• Work in a rotating schedule to cover Saturday work.

Skills

Customer service

Attention to detail

Professionalism

Education

HS Diploma or GED

Job description

MidSouth Community Federal Credit Union in Milledgeville, GA is seeking a Member Service Representative to assist members with financial products and services, ensuring world-class service. The role includes processing transactions, resolving questions, and educating members about MSCFCU offerings.

The position is full-time, typically 40 hours weekly with a rotating Saturday schedule. Starting pay ranges from $17.21 to $21.51 per hour, reflecting experience and responsibilities within a