Member Experience Advocate

Wescom Financial; Torrance (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Wescom Credit Union in Torrance, CA is seeking an enthusiastic Member Service Representative to assist members with transactions, open accounts, and provide information on products and services.

You will promote Wescom Insurance Services and Wescom Financial Services offerings, maintain accurate records, and deliver exceptional service while adhering to audit and security requirements. The role emphasizes accuracy, teamwork, and member engagement.

Qualifications

• High School diploma required.
• Preferred experience in financial services and customer service.
• Proficient with Microsoft Office and banking software.

Responsibilities

• Process member transactions accurately and in line with policies.
• Assist in establishing memberships and accounts for members.
• Educate members on products and services and refer to mortgage/home equity options.
• Maintain audit-ready records and deliver strong member service.

Skills

Customer service

Cash handling

Communication skills

Education

High School graduate

Notary Public licensing

Tools

Microsoft Office

Job description

Wescom Credit Union in Torrance, CA is seeking an enthusiastic Member Service Representative to assist members with transactions, open accounts, and provide information on products and services.

You will promote Wescom Insurance Services and Wescom Financial Services offerings, maintain accurate records, and deliver exceptional service while adhering to audit and security requirements. The role emphasizes accuracy, teamwork, and member engagement.