Remote Member Experience Specialist

Wescom-Credit-Union; Laguna Niguel (CA); On-site; USD 53,000 - 74,000; Full time

Job summary

Wescom-Credit-Union is hiring a Member Service Representative in California. You will advise members on credit union products, assist with memberships, loans, and accounts, and process transactions with accuracy.

Strong customer service and product knowledge are essential. Responsibilities include promoting Omni-channel services, handling referrals to specialists, and supporting branch operations while ensuring compliance and audit readiness.

Qualifications

• High School diploma or equivalent.
• Experience in financial services or customer service preferred.
• Licensing: NMLS registration and Notary Public is required/maintainable.

Responsibilities

• Provide consultative services on credit union products and services.
• Assist members with memberships, loans, and accounts.
• Process transactions accurately and maintain audit compliance.
• Refer members to Wescom products and services as appropriate.
• Promote Omni-channel banking and new member engagement.

Skills

Customer service

Financial products knowledge

Communication skills

Attention to detail

Education

High School graduate

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Wescom-Credit-Union is hiring a Member Service Representative in California. You will advise members on credit union products, assist with memberships, loans, and accounts, and process transactions with accuracy.

Strong customer service and product knowledge are essential. Responsibilities include promoting Omni-channel services, handling referrals to specialists, and supporting branch operations while ensuring compliance and audit readiness.