Member Experience Advocate

Self-Help-Inc; Manchester (CT); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Competitive nonprofit compensation

Job summary

Self-Help-Inc in Manchester, CT is seeking a proactive Member Service Representative to handle member transactions, open accounts, and promote credit union products. You will maintain relationships, balance cash, and ensure accuracy and compliance while providing excellent service to members.

The role may require flexible hours, occasional travel to cover branches, and translation support as needed. Prior cash handling and customer service experience are preferred.

Qualifications

• High School graduate or equivalent.
• Bilingual in English/Spanish highly preferred but not required.
• Minimum one year experience in financial institution or customer service.
• Strong customer service and cash handling abilities.
• Ability to use credit union systems and proprietary software.

Responsibilities

• Process deposits, loan payments, payrolls, and transfers accurately.
• Open new membership accounts and verify accuracy/compliance.
• Provide exceptional member service and address inquiries.
• Promote credit union products and services to members.
• Maintain cash drawer and balance daily; perform nightly deposits.

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Typing / data entry

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

New Solutions

Job description

Self-Help-Inc in Manchester, CT is seeking a proactive Member Service Representative to handle member transactions, open accounts, and promote credit union products. You will maintain relationships, balance cash, and ensure accuracy and compliance while providing excellent service to members.

The role may require flexible hours, occasional travel to cover branches, and translation support as needed. Prior cash handling and customer service experience are preferred.