Member Experience Specialist Flexible Hours

Self-Help Services Corp; Manchester (CT); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Self-Help Services Corp in Manchester, CT is hiring a Member Service Representative to provide outstanding member service, process routine transactions, and promote credit union products. You will handle deposits, withdrawals, and account inquiries while upholding security controls.

Qualified candidates may have 1+ year experience in a financial or customer service setting, strong communication skills, and the ability to work evenings and weekends.

Qualifications

• High school diploma or equivalent.
• Bilingual in English/Spanish preferred but not required.
• At least 1 year experience in financial institutions or customer service.
• Prior cash handling and customer service responsibilities preferred.
• Proficient with credit union systems and Microsoft Office.
• Flexible hours including evenings and weekends.
• May travel to cover other branches.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships with excellent service.
• Process share deposits, loan payments, payrolls, and transfers.
• Disburse cash and check withdrawals.
• Open new membership accounts and ensure accuracy/compliance.
• Address member inquiries about services and accounts.
• Promote credit union products and services.
• Refer loan products to appropriate departments.
• Meet branch growth goals.
• Observe internal controls and detect fraudulent activity.

Skills

Customer service

Cash handling

Bilingual English/Spanish

Attention to detail

Computer skills

Education

High School diploma or equivalent

Tools

New Solutions

Microsoft Excel

Microsoft Word

Outlook

Job description

Self-Help Services Corp in Manchester, CT is hiring a Member Service Representative to provide outstanding member service, process routine transactions, and promote credit union products. You will handle deposits, withdrawals, and account inquiries while upholding security controls.

Qualified candidates may have 1+ year experience in a financial or customer service setting, strong communication skills, and the ability to work evenings and weekends.