Member Experience Advocate

Pfcu4me; Ionia, Northern (MI, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

PFCU is seeking an Experience Specialist at our Ionia branch to deliver outstanding member service, handle cash, and support branch operations across the West region as needed.

You will advance through levels by meeting requirements, build relationships, educate members about products, and ensure accuracy, compliance, and a secure branch environment.

Attention to detail, teamwork, and strong communication are essential; mileage is paid for travel to other branches per policy.

Qualifications

• High school diploma or equivalent required.
• 1 year of related experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet members and process transactions accurately.
• Maintain cash drawer and balance as part of daily duties.
• Support branch operations and educate members about products and services.
• Adhere to policies, security procedures, and privacy requirements.

Skills

Cash handling

Customer service

Attention to detail

Communication skills

Education

High School Diploma or equivalent

Tools

Synergy

DocuSign

Job description

PFCU is seeking an Experience Specialist at our Ionia branch to deliver outstanding member service, handle cash, and support branch operations across the West region as needed.

You will advance through levels by meeting requirements, build relationships, educate members about products, and ensure accuracy, compliance, and a secure branch environment.

Attention to detail, teamwork, and strong communication are essential; mileage is paid for travel to other branches per policy.