Member Experience Specialist II

Pfcu4me; Michigan; Hybrid; USD 21,000 - 30,000; Full time

Job summary

PFCU is seeking an Experience Specialist to deliver exceptional member service and handle cash transactions with accuracy. You will greet members, process deposits and withdrawals, verify IDs, and promote credit union products while upholding service standards.

The role involves leveling through Experience Specialist stages and contributing to a positive branch environment. Located in Michigan, this hourly position emphasizes professionalism, initiative, and teamwork within the Operations

Qualifications

• Experience in member service and cash handling within a credit union.
• Knowledge of credit union products and services.
• Understanding of branch policies, security procedures and regulatory basics.

Responsibilities

• Greet members and process transactions with accuracy and courtesy.
• Maintain a cash drawer and balance cash/retail operations per policy.
• Verify member IDs and endorsements; resolve discrepancies promptly.
• Promote and educate members on credit union products and services.
• Adhere to service standards and branch procedures; support team with daily tasks.

Skills

Cash handling

Customer service

Attention to detail

Communication skills

Problem solving

Tools

Synergy

Instant Issue

DocuSign

Job description

PFCU is seeking an Experience Specialist to deliver exceptional member service and handle cash transactions with accuracy. You will greet members, process deposits and withdrawals, verify IDs, and promote credit union products while upholding service standards.

The role involves leveling through Experience Specialist stages and contributing to a positive branch environment. Located in Michigan, this hourly position emphasizes professionalism, initiative, and teamwork within the Operations