Member Experience & Accounts Specialist II

PFCU; Durand (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

PFCU is seeking an Experience Specialist to deliver exceptional member service in our Operations department. The role involves handling cash, performing transactions, and building member relationships with accuracy and courtesy.

As you advance through Level I–III, you will expand responsibilities from teller-like duties to supervisory tasks, while upholding PFCU's standards and policies, compliance requirements, and a strong focus on security and member education.

Qualifications

• Handle cash with accuracy and follow procedures.
• Provide courteous, prompt member service and assistance.
• Maintain confidentiality and security of member information.

Responsibilities

• Greet and assist members with transactions in a courteous and accurate manner.
• Perform cash handling including deposits, withdrawals, transfers, and payments.
• Maintain up-to-date knowledge of credit union products, services, policies and security procedures.
• Build member relationships through education and cross-selling of services.
• Support training of team members and assist with day-to-day branch operations.
• Ensure adherence to regulatory compliance and service standards.

Skills

Cash handling

Member service

Attention to detail

Professionalism

Education

High School Graduate or equivalent

Tools

Synergy

Instant Issue

DocuSign

Job description

PFCU is seeking an Experience Specialist to deliver exceptional member service in our Operations department. The role involves handling cash, performing transactions, and building member relationships with accuracy and courtesy.

As you advance through Level I–III, you will expand responsibilities from teller-like duties to supervisory tasks, while upholding PFCU's standards and policies, compliance requirements, and a strong focus on security and member education.