Member Experience Advisor

Truity Credit Union; Shawnee (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

Truity Credit Union is seeking a member-focused professional to deliver prompt, courteous service to members regarding deposit-related and consumer-lending products. You will build relationships, identify member needs, and provide guidance on account management and financial services.

The role involves handling loans, deposits, and a variety of in-branch tasks to ensure accurate processing and strong member satisfaction.

Qualifications

• Proven ability to provide courteous member service and handle inquiries.
• Experience with consumer loans and deposit products preferred.
• Ability to interpret instructions and prioritize work to meet deadlines.

Responsibilities

• Assist members with deposits, loans, and account management.
• Process loans and approvals within authority and provide lobby assistance.
• Handle account openings, closings, and transactions while maintaining security.

Skills

Communication skills

Interpersonal skills

Typing

PC literacy

Education

High school diploma or equivalent

Job description

Truity Credit Union is seeking a member-focused professional to deliver prompt, courteous service to members regarding deposit-related and consumer-lending products. You will build relationships, identify member needs, and provide guidance on account management and financial services.

The role involves handling loans, deposits, and a variety of in-branch tasks to ensure accurate processing and strong member satisfaction.