Member Experience & Solutions Advisor

Truity Credit Union; Lawrence (KS); On-site; USD 32,000 - 46,000; Full time

Job summary

Truity Credit Union is seeking a Member Service Representative to deliver outstanding service and build trusted member relationships. You will handle inquiries and transactions via phone, email, fax, mail, and digital channels, while staying informed on current credit union products and digital services.

Responsibilities include assisting with fraud-related issues, maintaining confidentiality, and supporting Spanish-speaking members when applicable.

Qualifications

• One year to three years of related experience in a service role.
• High school diploma or equivalent.

Responsibilities

• Provide unsurpassed service experiences and build member relationships.
• Answer member questions and resolve issues via telephone, fax, email, mail, or digital channels.
• Process transactions and assist with fraud/identity-related disputes within approved limits.
• Maintain knowledge of CU products and services and troubleshoot digital services.

Skills

Verbal communication

Written communication

Digital banking messaging

Live chat/customer service

Education

High school diploma

Tools

Symitar Notes

QuickAssist

Ascensus

Ipay

Check Review

Banno People

Auto Pilot

Job description

Truity Credit Union is seeking a Member Service Representative to deliver outstanding service and build trusted member relationships. You will handle inquiries and transactions via phone, email, fax, mail, and digital channels, while staying informed on current credit union products and digital services.

Responsibilities include assisting with fraud-related issues, maintaining confidentiality, and supporting Spanish-speaking members when applicable.