Member Support Specialist – Digital Banking & Solutions

Truity Credit Union; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Truity Credit Union is seeking a Member Services professional to deliver exceptional service and build lasting member relationships across phone, chat, email, and digital channels. You will respond to inquiries, resolve issues, and process transactions while staying informed about evolving products and services.

The role emphasizes accuracy, confidentiality, and the ability to navigate fraud-related scenarios, supporting a secure and seamless member experience.

Qualifications

• Requires knowledge of Credit Union products and services.
• One to three years of related experience preferred.
• Ability to communicate effectively and maintain confidentiality.

Responsibilities

• Provide unsurpassed service experiences and build member relationships.
• Answer member questions, resolve issues, and conduct transactions by multiple channels (phone, chat, email, digital banking).
• Identify opportunities to recommend applicable products and services.
• Support fraud/identity theft cases and disputes with documentation and action steps.
• Document member interactions in Symitar notes for a consistent member experience.

Skills

Credit Union products

Customer service

Digital banking

Fraud awareness

Communication

Education

High school diploma or equivalent

Tools

Symitar

QuickAssist

Ascensus

Ipay

Banno People Auto Pilot

Job description

Truity Credit Union is seeking a Member Services professional to deliver exceptional service and build lasting member relationships across phone, chat, email, and digital channels. You will respond to inquiries, resolve issues, and process transactions while staying informed about evolving products and services.

The role emphasizes accuracy, confidentiality, and the ability to navigate fraud-related scenarios, supporting a secure and seamless member experience.