Member Experience & Accounts Specialist

TowneBank

Newport News (VA)

On-site

USD 43,000 - 54,000

Full time

4 days ago

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Job summary

TowneBank in Newport News, Virginia is seeking a friendly and reliable Member Service Representative/Member Service Specialist to welcome members and accurately handle transactions, open new accounts, and resolve member issues, delivering an exquisite banking experience. The role combines teller operations, settlement tasks, and sales/service on the platform.

A minimum of one year teller experience and strong service skills are required; proficiency with Outlook/Excel/Word and bank software is

Qualifications

At least one year of bank teller experience with a single employer.
Strong ability to give members excellent service in person, on the phone, and by email.
Proficient with Outlook, Excel, Word and bank software programs.
Flexibility to learn and grow as new systems or processes emerge.
Ability to keep cash drawer in balance on a daily basis.
Ability to accurately process monetary transactions in a timely fashion.

Responsibilities

Handle monetary transactions for members and enter them in the Bank's software programs and provide receipts.
Verify checks and cash and examine documents for essential elements.
Reviewing & providing system overrides on other tellers' transactions, when needed.
Follow the Bank's security guidelines on a daily basis.
Promote TowneBank and its products and services.
Opening new accounts and performs maintenance on existing accounts.
Gathering data, accurately completes written documentation and inputs information into the bank's computer system.