Banking Member Experience Specialist

TowneBank; Norfolk (VA); In loco; USD 43.000 - 54.000; Tempo pieno

Descrizione del lavoro

TowneBank is seeking a Member Service Representative/Member Service Specialist at our Norfolk, VA branch. The role handles member transactions, opens and maintains accounts, and supports sales and service on the platform to deliver an exquisite banking experience.

The position requires a year of bank teller experience, strong customer service, and proficiency with Outlook, Excel, and bank software. This on-site role offers stable full-time hours.

Competenze

• At least one year of bank teller experience with a single employer.
• Proven ability to give our members excellent service in person, on the phone, and by email.
• At least one year of work experience using basic computer skills including Outlook, Excel, Word and bank software programs.

Mansioni

• Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts.
• Verifying checks and cash and examining documents for essential elements.
• Reviewing & providing system overrides on other tellers’ transactions, when needed.
• Following the Bank’s security guidelines on a daily basis.
• Staying abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements.
• Reviewing member accounts to make appropriate decisions regarding the requested transaction.
• Accurately keeping cash drawer in balance on a daily basis.
• Promoting TowneBank and its products and services.
• Providing exquisite service to members in person, on the phone or by email.
• Displaying a professional appearance and behavior.
• Becoming cross-trained on the bank’s products, services and related procedures to assist on the platform as a Member Service Specialist as needed (See duties below).
• Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.

Conoscenze

Bank teller experience

Customer service

Computer skills (Outlook, Excel, Word)

Attention to detail

Team player

Punctuality

Strumenti

Bank software programs

Microsoft Outlook

Excel

Word

Descrizione del lavoro

TowneBank is seeking a Member Service Representative/Member Service Specialist at our Norfolk, VA branch. The role handles member transactions, opens and maintains accounts, and supports sales and service on the platform to deliver an exquisite banking experience.

The position requires a year of bank teller experience, strong customer service, and proficiency with Outlook, Excel, and bank software. This on-site role offers stable full-time hours.