Member Experience & Accounts Specialist

Choice One Community Credit Union; Kingston (Luzerne County); On-site; USD 32,000 - 45,000; Full time

Job summary

Choice One Community Credit Union is seeking a member service professional to assist members with opening and closing accounts, process transactions, and promptly address and resolve questions or complaints with care and accuracy.

You will identify opportunities to cross-sell products or services, maintain up-to-date member information in the computer system, prepare required reports, and act as a liaison between members and various departments to ensure a smooth experience.

Responsibilities

• Assists members with opening and closing accounts, processes transactions, and addresses and resolves member problems, inquiries, or complaints, referring complex issues to a supervisor with recommendations.
• Identifies opportunities to cross-sell additional products or services to members.
• Confers with members by telephone or in person to provide information about products or services.
• Maintains accurate member account information on the computer system and prepares required reports as needed.
• Acts as liaison between members and various departments.
• Performs other job-related duties as assigned.

Job description

Choice One Community Credit Union is seeking a member service professional to assist members with opening and closing accounts, process transactions, and promptly address and resolve questions or complaints with care and accuracy.

You will identify opportunities to cross-sell products or services, maintain up-to-date member information in the computer system, prepare required reports, and act as a liaison between members and various departments to ensure a smooth experience.