Member Experience & Accounts Specialist

TowneBank; Chesterfield Court House (VA); On-site; USD 43,000 - 54,000; Full time

Job summary

TowneBank, a relationship-driven local bank, is hiring for MSR/MSS positions to welcome members and handle transactions accurately. The roles include teller duties, onboarding new accounts, and assisting with member issues to provide an exquisite banking experience.

The compensation range is $43,000 to $53,500 depending on market and qualifications, with standard full-time hours in a branch setting and opportunities to cross-train on the sales platform.

Qualifications

• At least one year of bank teller experience with a single employer.
• Proven ability to provide excellent service in person, on the phone, and by email.
• Experience using basic computer skills including Outlook, Excel, Word and bank software.
• Flexibility to learn new systems and processes as they emerge.

Responsibilities

• Handle monetary transactions for members and enter them in the bank's software with receipts.
• Verify checks and cash and examine documents for essential elements.
• Review and provide system overrides on other tellers' transactions when needed.
• Follow bank security guidelines daily and stay updated on policies.
• Balance cash drawer daily and promote TowneBank products and services.
• Open new accounts and perform maintenance on existing accounts; assist members.

Skills

Bank teller experience

Customer service

MS Office (Outlook Excel Word)

Team collaboration

Punctuality

Attention to detail

Tools

Outlook

Excel

Word

Job description

TowneBank, a relationship-driven local bank, is hiring for MSR/MSS positions to welcome members and handle transactions accurately. The roles include teller duties, onboarding new accounts, and assisting with member issues to provide an exquisite banking experience.

The compensation range is $43,000 to $53,500 depending on market and qualifications, with standard full-time hours in a branch setting and opportunities to cross-train on the sales platform.