Member Experience Specialist

Tremont Credit Union; Boston (MA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Paid time off

Job summary

A financial institution in Boston is looking for a service-oriented team member to assist with account openings, transactions, and member support. Responsibilities include adhering to compliance regulations, providing excellent customer service, and supporting online banking services. A salary range of $22-$25 per hour is offered, along with benefits like medical, dental, and retirement plans. The ideal candidate should have a year of experience in customer service and cash handling, and the ability to communicate effectively.

Qualifications

• At least one year of supervised W-2 employment in work that included customer service and cash handling.
• Ability to perform responsibilities accurately and timely with minimal supervision.
• Habits of organized workspace and detail orientation are essential.

Responsibilities

• Serve members' financial needs, including account openings and transactions.
• Prevent and respond to robberies according to TCU policies.
• Support members with Online and Mobile Banking services.

Skills

Customer service experience

Cash handling

Proficiency with Microsoft Office

Clear communication

Critical thinking

Job description

A financial institution in Boston is looking for a service-oriented team member to assist with account openings, transactions, and member support. Responsibilities include adhering to compliance regulations, providing excellent customer service, and supporting online banking services. A salary range of $22-$25 per hour is offered, along with benefits like medical, dental, and retirement plans. The ideal candidate should have a year of experience in customer service and cash handling, and the ability to communicate effectively.