Member Engagement & Onboarding Specialist

Chapters Health System; Florida; In loco; USD 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Chapters Health System is seeking a Member Engagement Coordinator to welcome Members to the CareNu community, assess entry needs, and ensure the right Care Manager is assigned. You will collaborate with Members, families, and Care Managers across platforms to educate on benefits and boost buy-in while guiding a smooth handoff between departments.

The role requires strong communication, organizational skills, and a patient-centered approach.

Competenze

• Bachelor’s degree in Human Services or related field preferred.
• Minimum of one (1) year of healthcare related roles.
• Solid communication (verbal and written) skills.
• Highly organized and self-motivated.
• Must understand basic functions of the care continuum and have a solid record of working with patients and families through various mediums.
• Bilingual in Spanish preferred.

Mansioni

• Provides initial welcome call to Members and families letting them know they are part of the network.
• Evaluates education needs and describes what an Accountable Care Organization (ACO) is and how they were selected.
• Educates on benefits and resources available.
• Develops and maintains strong knowledge base of high needs resources and how CareNu works to get them connected within the community.
• Earns mutual trust with families and Members to build rapport.
• Conducts social determinants of health surveys for all new Members and then, quarterly.
• Ensures smooth handoffs of Members from the Engagement Department to Care Managers.
• Performs other duties as assigned.

Conoscenze

Solid communication

Highly organized

Bilingual in Spanish

Understanding care continuum

Formazione

Bachelor’s degree in Human Services

Descrizione del lavoro

Chapters Health System is seeking a Member Engagement Coordinator to welcome Members to the CareNu community, assess entry needs, and ensure the right Care Manager is assigned. You will collaborate with Members, families, and Care Managers across platforms to educate on benefits and boost buy-in while guiding a smooth handoff between departments.

The role requires strong communication, organizational skills, and a patient-centered approach.