Member Engagement Coordinator

Chapters Health System; Florida; On-site; USD 28,000 - 42,000; Full time

Job summary

Chapters Health System is seeking a Member Engagement Coordinator to welcome Members to the CareNu community, assess entry needs, and ensure the right Care Manager is assigned. You will collaborate with Members, families, and Care Managers across platforms to educate on benefits and boost buy-in while guiding a smooth handoff between departments.

The role requires strong communication, organizational skills, and a patient-centered approach.

Qualifications

• Bachelor’s degree in Human Services or related field preferred.
• Minimum of one (1) year of healthcare related roles.
• Solid communication (verbal and written) skills.
• Highly organized and self-motivated.
• Must understand basic functions of the care continuum and have a solid record of working with patients and families through various mediums.
• Bilingual in Spanish preferred.

Responsibilities

• Provides initial welcome call to Members and families letting them know they are part of the network.
• Evaluates education needs and describes what an Accountable Care Organization (ACO) is and how they were selected.
• Educates on benefits and resources available.
• Develops and maintains strong knowledge base of high needs resources and how CareNu works to get them connected within the community.
• Earns mutual trust with families and Members to build rapport.
• Conducts social determinants of health surveys for all new Members and then, quarterly.
• Ensures smooth handoffs of Members from the Engagement Department to Care Managers.
• Performs other duties as assigned.

Skills

Solid communication

Highly organized

Bilingual in Spanish

Understanding care continuum

Education

Bachelor’s degree in Human Services

Job description

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Member Engagement Coordinator handles welcoming the Members to the CareNu community and providing entry levels assessment to ensure the appropriate Care Manager is assigned. Works in conjunction with the Member, family members and Care Managers across multiple platforms to educate on the benefits of the assigned model while increasing buy-in and adherence. Ensures a smooth handoff is conducted between departments and all initial concerns are rectified. Leads customer engagement surveys to monitor for excellence among all product lines.

Qualifications

• Bachelor’s degree in Human Services or related field preferred
• Minimum of one (1) year of healthcare related roles
• Solid communication (verbal and written) skills
• Highly organized and self-motivated
• Must understand basic functions of the care continuum and have a solid record of working with patients and families through various mediums
• Bilingual in Spanish preferred

Competencies

Satisfactorily complete competency requirements for this position.

Responsibilities of all employees

Always represent the Company professionally through care delivered and/or services provided to all clients. Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. Comply with Company policies, procedures and standard practices. Observe the Company's health, safety, and security practices. Maintain the confidentiality of patients, families, colleagues, and other sensitive situations within the Company. Use resources in a fiscally responsible manner. Promote the Company through participation in community and professional organizations. Participate proactively in improving performance at the organizational, departmental, and individual levels. Improve own professional knowledge and skill level. Advance electronic media skills. Support Company research and educational activities. Share expertise with co-workers both formally and informally. Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities

• Provides initial welcome call to Members and families letting them know they are part of the network.
• Evaluates education needs and describes what an Accountable Care Organization (ACO) is and how they were selected.
• Educates on benefits and resources available.
• Develops and maintains strong knowledge base of high needs resources and how CareNu works to get them connected within the community.
• Earns mutual trust with families and Members to build rapport.
• Conducts social determinists of health surveys for all new Members and then, quarterly.
• Ensures smooth handoffs of Members from the Engagement Department to Care Managers.
• Performs other duties as assigned.

Compensation

Compensation Pay Range: $20.26 - $30.16

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/. Choices. Education. Guidance. As a progressive leader and premier health organization, Chapters Health System is dedicated to delivering innovative care throughout chronic illness progression and beyond. Since 1983 as a community-based, not-for-profit organization, Chapters Health has provided choices, education and guidance through its managed affiliates: Capital Caring Health, Chapters Health Foundation, Chapters Health Hospice, Chapters Health Pharmacy, Chapters Health Staffing, Cornerstone Hospice & Palliative Care, Good Shepherd Hospice, Hope Healthcare, Hospice of Okeechobee, HPH Hospice and LifePath Hospice. Chapters Health offers services throughout the Southeast and Mid-Atlantic regions of the country to improve the patient/family experience well in advance of end-of-life needs. Chapters Health and its affiliates are licensed in Alachua, Arlington, Bradford, Charlotte, Cherokee, Citrus, Cobb, Collier, Columbia, District of Columbia (all eight wards), Dixie, Fairfax, Fauquier, Fayette, Forsyth, Fulton, Gilchrist, Glades, Gwinnett, Hall, Hamilton, Hardee, Hendry, Hernando, Highlands, Hillsborough, Howard, Lafayette, Lake, Lee, Levy, Loudoun, Marion, Martin, Miami-Dade, Monroe, Montgomery, Okeechobee, Orange, Osceola, Pasco, Pinellas, Polk, Prince George’s, Prince William, Putnam, St. Lucie, Sumter, Suwannee and Union counties. Click here to view the video! All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. It is the policy of the Organization to provide equal employment opportunities to all employees and applicants for employment. The Organization(s) complies with all civil rights laws and other federal, state and local fair employment laws that prohibit any unlawful employment practices including harassment and discrimination based on race, color, religion, gender, national origin, age, physical or mental disability, marital status, pregnancy, genetic information, status as a covered veteran, sexual orientation, or any other characteristic protected by law. Employment decisions, including hiring and promoting, are based on merit, qualifications, abilities and business needs. This policy applies to all terms and conditions of employment in accordance with applicable federal, state and local laws.