Member Contact Specialist I — Fast, Friendly Member Support

Keesler Federal Credit Union; Gulfport (MS); Vor Ort; USD 41.000 - 46.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) Retirement Plan with 100% match

Tuition Reimbursement and Competitive…

Short Term & Long Term Disability

Employee Assistance Program

Flexible Spending Accounts

Zusammenfassung

Keesler Federal Credit Union in Gulfport, MS is seeking a Member Contact Specialist I to join the on-site Contact Center. You will assist members with account inquiries and transactions by phone in a fast-paced environment.

The role requires a high school diploma, 1–3 years of related experience, and excellent communication skills. This full-time position offers a comprehensive benefits package and on-site work in Gulfport, MS.

Qualifikationen

• High school education or GED.
• One year to three years of similar or related experience.
• Excellent oral and written communication skills required.
• Good typing/keyboard skills required.
• Accuracy and attention to detail required.
• Punctuality and attendance are critical to this position.

Aufgaben

• Communicate effectively with members and internal team members.
• Ensure confidentiality and protection of member information.
• Identify members for whom transactions are conducted and verify ownership.
• Perform file maintenance, account changes, and non-cash transactions.
• Accept wire transfers and Speed Pay within established limits.
• Resolve member disputes within scope of authority.
• Escalate issues through the chain of command when needed.
• Maintain knowledge of KFCU products and services.

Kenntnisse

Communication skills

Multitasking

Typing

Attention to detail

Customer service

Ausbildung

High school diploma or GED

Tools

Symitar

Jobbeschreibung

Keesler Federal Credit Union in Gulfport, MS is seeking a Member Contact Specialist I to join the on-site Contact Center. You will assist members with account inquiries and transactions by phone in a fast-paced environment.

The role requires a high school diploma, 1–3 years of related experience, and excellent communication skills. This full-time position offers a comprehensive benefits package and on-site work in Gulfport, MS.