Member Care Call Center Specialist

1st MS Federal Credit Union; Meridian (MS); On-site; USD 30,000 - 42,000; Full time

Job summary

1st MS Federal Credit Union in Meridian, MS is seeking a Call Center Representative to deliver exceptional member service by handling inbound calls, processing routine financial transactions, and guiding members through online banking.

The role requires strong communication, problem-solving, accuracy, and confidentiality, with opportunities to cross-sell credit union products while adhering to policies and regulations.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Minimum 1 year of customer service or financial institution experience preferred.
• Call center experience strongly preferred.

Responsibilities

• Answer inbound calls promptly and courteously with accurate information.
• Perform transactions such as balance inquiries, transfers, and loan payments.
• Assist members with online banking access and troubleshooting.
• Document interactions and maintain confidentiality per policy.

Skills

Communication skills

Multitasking

Problem solving

Microsoft Office

Core credit union systems

Compliance knowledge

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office

Core credit union systems

Job description

1st MS Federal Credit Union in Meridian, MS is seeking a Call Center Representative to deliver exceptional member service by handling inbound calls, processing routine financial transactions, and guiding members through online banking.

The role requires strong communication, problem-solving, accuracy, and confidentiality, with opportunities to cross-sell credit union products while adhering to policies and regulations.