Member Experience Specialist

Navy Federal Credit Union; Mississippi; On-site; USD 32,000 - 45,000; Full time

Job summary

Navy Federal Credit Union seeks a member-focused banking professional in Mississippi to provide guidance on accounts and services, assist with openings and ongoing maintenance, and resolve basic discrepancies. You will help customers choose appropriate products while adhering to federal regulations and security protocols.

The role emphasizes accuracy, teamwork, and quick adaptation to evolving systems, with opportunities to grow into independent responsibilities.

Qualifications

• Experience building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research & problem solving

Independent & team work

Composure under pressure

System navigation

Judgment & decision making

Change management

Verbal & written communication

Job description

Navy Federal Credit Union seeks a member-focused banking professional in Mississippi to provide guidance on accounts and services, assist with openings and ongoing maintenance, and resolve basic discrepancies. You will help customers choose appropriate products while adhering to federal regulations and security protocols.

The role emphasizes accuracy, teamwork, and quick adaptation to evolving systems, with opportunities to grow into independent responsibilities.