Member Support Specialist - Banking Services

Gulf Coast Educators Federal Credit Union; Pearland (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Gulf Coast Educators Federal Credit Union is hiring part-time Contact Center Representatives at our Pearland West branch. You will handle member inquiries, guide them through online banking tools, and support Bill Pay, Zelle, and other services.

Positions require clear communication, reliability, and self-motivation in a fast-paced environment. Join a team that values dependable service and helps members access essential financial services.

Qualifications

• Must be self-motivated and able to multi-task.
• Clear written and verbal communication over the phone and electronic media.
• Basic IT vocabulary is helpful.

Responsibilities

• Answer member calls regarding account information and policies with moderate supervision.
• Educate members on products and services.
• Assist members with electronic communications and online banking tools.
• Open new accounts via electronic channels.
• Ensure service goals are met or exceeded.
• Identify and report suspicious activity per Bank Secrecy Act.

Skills

Phone support

Multi-tasking

Communication skills

IT vocabulary helpful

Tools

Glia chat

Job description

Gulf Coast Educators Federal Credit Union is hiring part-time Contact Center Representatives at our Pearland West branch. You will handle member inquiries, guide them through online banking tools, and support Bill Pay, Zelle, and other services.

Positions require clear communication, reliability, and self-motivation in a fast-paced environment. Join a team that values dependable service and helps members access essential financial services.