Member Collections & Recovery Specialist

Houston-Federal-Credit-Union; Sugar Land (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Houston-Federal-Credit-Union seeks a hard-working Member Account Specialist at its Sugar Land Branch to protect assets by managing delinquent loan accounts, collecting payments, and recovering collateral when necessary.

You will contact delinquent and negative balance members, assess financial situations, document all interactions, and prepare reports to support collection activities while ensuring adherence to BSA/OFAC regulations and company policies.

Qualifications

• One year to three years of similar or related experience.
• A high school education or GED.
• 10-key calculator and keyboard skills.
• Knowledge of laws and regulations relating to collections and bankruptcy.

Responsibilities

• Contacts delinquent and negative balance accounts by phone and mail; takes appropriate action to bring current/positive.
• Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements fail.
• Analyzes financial situation of members with negative accounts; takes action to bring accounts to a positive balance.
• Documents all contacts with detailed notes and reports on collections activity.
• Prepares reports as assigned; prepares documentation for repossession of collateral.
• Handles repossession process; testifies at legal proceedings as required.
• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.

Skills

Phone communication

Conflict resolution

Discretion

10-key calculator

Regulatory knowledge (BSA/OFAC)

Collections experience

Education

High school diploma or GED

Tools

10-key keypad

Job description

Houston-Federal-Credit-Union seeks a hard-working Member Account Specialist at its Sugar Land Branch to protect assets by managing delinquent loan accounts, collecting payments, and recovering collateral when necessary.

You will contact delinquent and negative balance members, assess financial situations, document all interactions, and prepare reports to support collection activities while ensuring adherence to BSA/OFAC regulations and company policies.