Member Account Specialist

Houston Federal Credit Union; Sugar Land (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Houston-Federal-Credit-Union seeks a hard-working Member Account Specialist at its Sugar Land Branch to protect assets by managing delinquent loan accounts, collecting payments, and recovering collateral when necessary.

You will contact delinquent and negative balance members, assess financial situations, document all interactions, and prepare reports to support collection activities while ensuring adherence to BSA/OFAC regulations and company policies.

Qualifications

• One year to three years of similar or related experience.
• A high school education or GED.
• 10-key calculator and keyboard skills.
• Knowledge of laws and regulations relating to collections and bankruptcy.

Responsibilities

• Contacts delinquent and negative balance accounts by phone and mail; takes appropriate action to bring current/positive.
• Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements fail.
• Analyzes financial situation of members with negative accounts; takes action to bring accounts to a positive balance.
• Documents all contacts with detailed notes and reports on collections activity.
• Prepares reports as assigned; prepares documentation for repossession of collateral.
• Handles repossession process; testifies at legal proceedings as required.
• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.

Skills

Phone communication

Conflict resolution

Discretion

10-key calculator

Regulatory knowledge (BSA/OFAC)

Collections experience

Education

High school diploma or GED

Tools

10-key keypad

Job description

Member Account SpecialistLocation: Sugar Land Branch, Houston, TX 77479Employment Type: Full TimeWork Hours: Branch Hours: Monday – Friday: 9:00am – 6:00pm; Saturday - RotationalRole:To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral and minimizing losses on negative deposit accounts.Essential Functions & Responsibilities:Contacts delinquent and negative balance accounts by phone and mail; takes appropriate action to bring current/positive.Analyzes financial situation of delinquent borrowers; makes recommendations to repossesscollateral when other arrangements to bring the loan current are unsuccessful.Analyzes financial situation of members with negative accounts; takes action to bring accounts to a positive balance.Document all contacts with detailed notes and reports on collections activity.Prepares reports as assigned.Prepared documentation for approval on repossession of collateral. Handles repossessionprocess.Testifies at legal proceedings as required.Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.Performs other job-related duties as assigned.Performance Measurements:To ensure timely contact of members with delinquent loans to inquire about re-payment intent. Initiate calls to members on the generation of the prescribed delinquency notice.To ensure timely contact of members with negative balance accounts to inquire about intent to bring account positive.To maintain accurate, detailed and complete records of all collection and recovery activity.To ensure collection activity is always within credit union policy and compliance with applicable laws andregulations.To enter a concise, professional memo in the appropriate collections system of each contact or contact attempt.To prepare reports accurately meeting established deadlines.To provide informed, professional assistance and support to all members and associates, to troubleshoot and resolve inquiries in a timely, friendly and accurate manner.To maintain a professional work environment and a businesslike appearance.To maintain a dependable record of attendance and timeliness.Is responsible for compliance with all required regulations and policies, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations.Knowledge and Skills:Experience:One year to three years of similar or related experience.Education:A high school education or GED.Interpersonal Skills:Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.Other Skills:Must have good communications skills. 10-key calculator and keyboard skills. Must be knowledgeable in laws and regulations relating to collections and bankruptcy.