Credit Union Collections Pro | Resolve Delinquencies

FiStaff; Sugar Land (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

FiStaff is seeking a Collector in Sugar Land, TX to manage delinquent accounts within a credit union/financial services environment. The role focuses on calling customers, negotiating repayment options, and documenting each interaction precisely.

You will evaluate borrowers' financial situations, reference collateral when needed, and prepare reports while maintaining compliance and professional conduct. This entry-level position emphasizes teamwork, accuracy, and customer care.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of collections, financial services, or account management.
• Strong verbal and written communication skills.
• Effective negotiation and problem-solving abilities.
• Ability to handle sensitive financial conversations with professionalism, tact, and empathy.

Responsibilities

• Contact customers with delinquent loans or negative balances by phone and mail to discuss repayment options and identify workable solutions.
• Evaluate the financial circumstances of delinquent borrowers and recommend appropriate collection actions.
• Assist with decisions involving collateral recovery or repossession when necessary.
• Maintain accurate, detailed documentation of customer communications, payment arrangements, and collection activity.
• Prepare reports detailing account statuses, collection efforts, and outcomes as assigned.
• Provide testimony or documentation for legal proceedings when required.
• Identify and communicate trends that may affect delinquent or charged-off loans and future underwriting decisions.
• Support additional collection and account-management responsibilities as needed.

Skills

Communication skills

Negotiation

Problem solving

Empathy

Attention to detail

Education

High School Diploma or GED

Job description

FiStaff is seeking a Collector in Sugar Land, TX to manage delinquent accounts within a credit union/financial services environment. The role focuses on calling customers, negotiating repayment options, and documenting each interaction precisely.

You will evaluate borrowers' financial situations, reference collateral when needed, and prepare reports while maintaining compliance and professional conduct. This entry-level position emphasizes teamwork, accuracy, and customer care.