Asset Recovery - Member Solutions Representative I (Collector)

American Heritage Credit Union; Philadelphia (Philadelphia County); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) with company match

Growth opportunities

Job summary

American Heritage Credit Union is seeking a Member Solutions Representative to manage delinquent loan accounts and pursue timely payments. The role involves outbound calls, documenting activity, and applying payments to balances while maintaining accurate records.

The ideal candidate has 1–3 years in collections, strong communication, and MS Office proficiency. Spanish language skills are a plus; competitive benefits package provided.

Qualifications

• Prior experience in collection or financial services is preferred.
• Strong communication and problem-solving abilities.
• Proficiency with MS Office (Word, Excel) and attention to detail.

Responsibilities

• Follow up on delinquent accounts by phone and mail to determine reasons and develop repayment plans.
• Notify co-signers and log all activity in the recovery system.
• Apply loan payments to delinquent loans and coordinate with recovery companies to secure collateral.

Skills

Communication

Problem Solving

Interpersonal Skills

Tools

Microsoft Office

Job description

American Heritage Credit Union, a $5 billion credit union, has an immediate opening for a Member Solutions Representative (Collector). This position is responsible for the control of delinquent loan accounts and pending late payment reminders. Makes follow-up telephone calls on delinquent loan accounts and maintains accurate records on delinquent loan accounts.

Responsibilities Include

• Follow up on delinquent, high-balance, and credit balance accounts by phone and/or letter.
• Contact delinquent members by telephone and mail to determine the reasons for delinquency and assist them in developing plans to bring accounts to a current status.
• Notify co-signers regarding status of delinquent accounts.
• Update and log activity on accounts through delinquent loan recovery system.
• Apply loan payments to delinquent loans.
• Works directly with recovery companies to secure the credit union's collateral. Secures vehicle once in our possession.
• Secure credit bureau reports.
• Research payroll deductions, stops, start, and changes as they may affect the status of a loan repayment.
• Calculate and correct payments for error corrections on loan accounts.
• Skip traces on loan accounts and communicates with other institutions when they are skip tracing on members.
• Review loan applications and credit bureau reports for references and job information pertinent to the debtor.
• Prepare a detailed report of each delinquent account.
• Review loans for possible modification or extension due to a member's financial hardship.

Requirements Include

• Minimum of 1 to 3 years' experience in a collection environment, preferably within a financial institution.
• Must be flexible and available to work evening and Saturday hours.
• Must possess excellent communication, problem solving and interpersonal skills.
• Must be proficient in the Microsoft Office package (WORD, EXCEL etc.)
• Knowledge of Akcelerant Collection Software a plus.
• Spanish speaking a plus.

Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.