Member-Centric Teller: Elevate Service with AI Tools

Cutx; Texas; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Credit Union of Texas (CUTX) is seeking a Teller to provide front-line service, process member transactions, and identify needs through active listening. You will balance cash, uphold regulatory compliance, and use CUTX-approved AI tools to support accuracy and member engagement.

The role emphasizes delivering an exceptional experience, meeting branch goals, and staying within security and confidentiality standards in a fast-paced, on-site branch environment.

Qualifications

• High school diploma or GED is required.
• Minimum six months of cash handling or retail experience.
• Prior teller or financial services experience preferred.
• Ability to balance cash drawer with accuracy.
• Strong attention to detail and numerical skills.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments, and checks accurately.
• Provide friendly, personalized service and identify member needs.
• Balance cash drawer daily and resolve discrepancies.
• Refer members to specialists for needs beyond teller scope.
• Maintain compliance with BSA/AML, CIP, Regulation CC and privacy policies.

Skills

Active listening

Attention to detail

Customer service

Teamwork

Cash handling

Communication

Adaptability

Education

High school diploma or GED

Job description

Credit Union of Texas (CUTX) is seeking a Teller to provide front-line service, process member transactions, and identify needs through active listening. You will balance cash, uphold regulatory compliance, and use CUTX-approved AI tools to support accuracy and member engagement.

The role emphasizes delivering an exceptional experience, meeting branch goals, and staying within security and confidentiality standards in a fast-paced, on-site branch environment.