Member-Centric Branch Leader: Service & Growth

Knoxville-Tva-Employees-Credit-Union; Sevierville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and dental insurance (employer-

Job summary

Knoxville TVA Employees Credit Union is seeking a dedicated branch team member in East Tennessee. The role focuses on delivering exceptional member service, opening and closing accounts, and promoting Credit Union products to meet members’ financial needs in a busy branch environment.

Responsibilities include maintaining privacy, working as a team, and supporting branch leadership in daily operations and customer engagement to help members grow financially.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.

Responsibilities

• Assume responsibility for the effective and professional performance of member service functions.
• Present and explain Credit Union services and products to members and assist in meeting members’ financial needs. Open and close accounts.
• Answer questions and solve problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Maintain and project the Credit Union's professional reputation. Maintain privacy of member account information.
• Actively cross-sell Credit Union products and services.

Skills

Customer service

Cross-selling

Teamwork

Education

High School diploma or equivalent

Job description

Knoxville TVA Employees Credit Union is seeking a dedicated branch team member in East Tennessee. The role focuses on delivering exceptional member service, opening and closing accounts, and promoting Credit Union products to meet members’ financial needs in a busy branch environment.

Responsibilities include maintaining privacy, working as a team, and supporting branch leadership in daily operations and customer engagement to help members grow financially.