Branch Leader: Service, Growth & Team Coach

KTVAECU; Sevierville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

PTO (Paid Time Off)

401k match

Life insurance

Long-term disability

Bonus potential

Paid holidays

Training opportunities

Incentive pay

Community involvement

Job summary

Knoxville TVA Employees Credit Union is seeking a full-time Branch Manager to lead daily operations at our Sevierville area location. You will supervise staff, ensure excellent member service, and coordinate branch activities to meet goals.

This role emphasizes cross-selling Credit Union products, maintaining security and privacy, training employees, and delivering quality financial solutions to Members. A high school diploma and valid driver's license are required.

Qualifications

• High school diploma or equivalent is required.
• Valid driver's license is required.

Responsibilities

• Assume responsibility for the effective and professional performance of member service functions.
• Present and explain Credit Union services and products to members and assist in meeting members’ financial needs. Open and close accounts.
• Answer questions and solve problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Keep members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
• Maintain and project the Credit Union's professional reputation. Maintain privacy of member account information.
• Actively cross-sell Credit Union products and services.
• Assist with guiding and managing the branch, including scheduling adequate staff to ensure efficient branch operation, conducting performance reviews, coaching employees and providing additional training, as needed.
• Assist in evaluating the job performance of the branch staff to ensure quality of work and service to the members.
• Work cooperatively with others.
• All other duties as assigned.

Education

High School Diploma or equivalent

Job description

Knoxville TVA Employees Credit Union is seeking a full-time Branch Manager to lead daily operations at our Sevierville area location. You will supervise staff, ensure excellent member service, and coordinate branch activities to meet goals.

This role emphasizes cross-selling Credit Union products, maintaining security and privacy, training employees, and delivering quality financial solutions to Members. A high school diploma and valid driver's license are required.