Floating Branch Manager

Tvacreditunion; Knoxville (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employer-paid health and dental insurance

Accrual of PTO Leave

Employer-matched 401k

Paid Holidays

Paid Training

Potential bonuses based on performance

Job summary

Tvacreditunion in Knoxville, TN is seeking a motivated individual to oversee member services across multiple branches. This role includes managing staff performance, ensuring efficient operations, and maintaining high customer service standards.

The candidate must have a high school diploma, valid driver's license, and experience in financial services. Full-time employees enjoy benefits like medical insurance and a 401(k) plan.

Qualifications

• Must have customer service experience.
• Knowledge of teller and lending operations required.
• Ability to manage and train staff effectively.

Responsibilities

• Oversee member service functions across branches.
• Manage daily operations and staff schedules.
• Evaluate staff performance and provide training.

Skills

Customer service orientation

Staff management

Financial product knowledge

Education

High school diploma or equivalent

Valid driver's license

Tools

Teller systems

Loan processing software

Job description

Centerpoint Building
1409 Centerpoint Blvd
Knoxville, TN 37932, USA

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service‑minded individual to join our team in order to continue to provide the high‑quality service our members expect from us.

Our full‑time team members enjoy a wealth of benefits including employer‑paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

About Us

Knoxville TVA Employees Credit Union is a not‑for‑profit, Member‑owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

• Employer‑paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer‑matched 401k, 50% match up to 6% of employee contributions
• Employer‑paid Group Life Insurance and Long‑Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union‑wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

This position will float between all the Knoxville Area Market branches.

Primary Responsibilities

Assume responsibility for the effective and professional performance of member service functions.

Guide and manage the branch, including scheduling adequate staff to ensure efficient branch operation, conducting performance reviews, coaching employees, and providing additional training, as needed.

Maintain a highly motivated, well‑trained staff, maintaining effective employee relations.

Evaluate the job performance of the branch staff to ensure quality and quantity of work and service to the members.

Perform branch functions, such as teller transactions, opening new accounts completing loan applications, processing and approving loans on a consistent and regular basis.

Monitor branch activity, including transactions, volume, errors, loan volume, sales, and new accounts.

Present and explain Credit Union services and products to members and assist in meeting their financial needs.

Answer questions and solve problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.

Keep members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.

Maintain and project the Credit Union's professional reputation. Maintain privacy of member account information.

Keep supervisor informed of area activities and of any significant problems or concerns.

Complete required reports and records accurately and promptly.

Attend meetings as required.

Demonstrate dependability and a commitment to quality and flexibility to ensure branch needs and Credit Union goals are attained. Hold each employee accountable for contributing to the overall goals of the branch.

Maintain good working relationships and coordination with area personnel and with Credit Union management. Provide assistance to other branch/department staff, as needed.

Work at other branches when needed.

Implement and monitor the budget for the branch.

Ensure that staff receives on‑going training on security and robbery procedures.

Maintain involvement in local community events.

Create and maintain a cross‑selling environment within the branch.

Establish and maintain goals, objectives, benchmarks, accountability standards and rewards.

Research and solve staff and member questions and/or problems.

Follow all Credit Union policies, procedures and regulations.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).

Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.

Education and Experience

High school diploma or equivalent required.

Valid driver's license required.

Knowledge or experience in teller, new accounts, lending, and Credit Union operations and procedures required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.