Member Center Lead: Drive Service & Growth

Community Choice Credit Union; Warren (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Community Choice Credit Union is seeking an Assistant Member Center Manager in Michigan to lead and coach a team while contributing to sales and service success. You’ll partner with the Member Center Manager to drive results, oversee daily branch operations, and help recruit, onboard, and train staff.

You will balance hands-on service with team development, ensuring a high level of member experience and compliance in all activities.

Qualifications

• Bachelor’s degree in Business preferred.
• 2–5 years of management experience in financial services or a related industry.
• Strong leadership and coaching abilities.
• Proven sales and service acumen with ability to drive results.
• Knowledge of financial products, services, and policies.
• Thrives in a fast-paced environment with prioritization.
• Strong organizational and problem-solving skills.
• Completion (or willingness) to complete FinCep Certification and Mentor Development Program.

Responsibilities

• Lead by example to meet and exceed member center sales and service goals.
• Coach, mentor, and develop team members to deliver outstanding service and achieve results.
• Oversee daily branch operations, ensuring efficiency, compliance, and accuracy in all transactions.
• Actively participate in recruiting, onboarding, and training new team members.
• Manage branch schedules, staffing, and workflow to ensure excellent coverage and member experience.
• Support the Member Center Manager with performance evaluations, promotions, and team development decisions.
• Step into the leadership role when the Member Center Manager is unavailable.
• Maintain security, compliance, and a professional work environment.

Skills

Leadership

Coaching

Sales & service

Financial products knowledge

Organizational skills

Problem solving

FinCep Certification

Education

Bachelor’s degree in Business

Job description

Community Choice Credit Union is seeking an Assistant Member Center Manager in Michigan to lead and coach a team while contributing to sales and service success. You’ll partner with the Member Center Manager to drive results, oversee daily branch operations, and help recruit, onboard, and train staff.

You will balance hands-on service with team development, ensuring a high level of member experience and compliance in all activities.