Member Center Assistant Manager

Community Choice Credit Union; Warren (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Community Choice Credit Union is seeking an Assistant Member Center Manager in Michigan to lead and coach a team while contributing to sales and service success. You’ll partner with the Member Center Manager to drive results, oversee daily branch operations, and help recruit, onboard, and train staff.

You will balance hands-on service with team development, ensuring a high level of member experience and compliance in all activities.

Qualifications

• Bachelor’s degree in Business preferred.
• 2–5 years of management experience in financial services or a related industry.
• Strong leadership and coaching abilities.
• Proven sales and service acumen with ability to drive results.
• Knowledge of financial products, services, and policies.
• Thrives in a fast-paced environment with prioritization.
• Strong organizational and problem-solving skills.
• Completion (or willingness) to complete FinCep Certification and Mentor Development Program.

Responsibilities

• Lead by example to meet and exceed member center sales and service goals.
• Coach, mentor, and develop team members to deliver outstanding service and achieve results.
• Oversee daily branch operations, ensuring efficiency, compliance, and accuracy in all transactions.
• Actively participate in recruiting, onboarding, and training new team members.
• Manage branch schedules, staffing, and workflow to ensure excellent coverage and member experience.
• Support the Member Center Manager with performance evaluations, promotions, and team development decisions.
• Step into the leadership role when the Member Center Manager is unavailable.
• Maintain security, compliance, and a professional work environment.

Skills

Leadership

Coaching

Sales & service

Financial products knowledge

Organizational skills

Problem solving

FinCep Certification

Education

Bachelor’s degree in Business

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Live Your Purpose with Community Choice Credit Union

At Community Choice, we believe in helping our neighbors achieve the life they desire. We do this by living our core values—Committed, Charitable, Credible, and United—every single day. As an Assistant Member Center Manager, you’ll play a key role in leading, mentoring, and inspiring your team while also directly contributing to sales and service success.

What You'll Do as an Assistant Member Center Manager:

Why This Role Matters

As an Assistant Manager, you’ll ensure the member center runs smoothly each day while setting the example of how to deliver outstanding service. You’ll partner closely with the Member Center Manager to coach and develop your team, hold them accountable, and drive results. At the same time, you’ll contribute individually to sales and service goals, making a direct impact on both our members and the growth of the credit union.

This is a unique leadership role where you’ll balance hands-on service with team development, helping our members reach their goals while strengthening your team’s skills and performance.

What You’ll Do

Lead by example to meet and exceed member center sales and service goals.

Coach, mentor, and develop team members to deliver outstanding service and achieve results.

Oversee daily branch operations, ensuring efficiency, compliance, and accuracy in all transactions.

Actively participate in recruiting, onboarding, and training new team members.

Manage branch schedules, staffing, and workflow to ensure excellent coverage and member experience.

Support the Member Center Manager with performance evaluations, promotions, and team development decisions.

Step into the leadership role when the Member Center Manager is unavailable.

Maintain security, compliance, and a professional work environment.

What We’re Looking For

Education: Bachelor’s degree in Business preferred.

Experience: 2–5 years of management experience in financial services or a related industry.

Skills & Abilities:

Strong leadership and coaching abilities.

Proven sales and service acumen with the ability to drive results.

Knowledge of financial products, services, and policies.

Ability to thrive in a fast-paced environment while prioritizing effectively.

Strong organizational and problem-solving skills.

Completion (or willingness to complete) FinCep Certification and Mentor Development Program.

Why Join Community Choice?

We don’t just talk about values—we live them:

Committed: We serve Michigan with integrity and respect for every person.

Charitable: We Give Big every day—supporting members, communities, and one another.

Credible: We are trusted financial advisors, dedicated to improving members’ financial lives.

United: We are stronger together. We celebrate success as a team and continually strive to improve.

Here, you’ll be part of a supportive, mission-driven team that empowers you to grow your career while making a real difference in the lives of our members and communities.