Member Experience Leader: Inspire Service & Growth

Lake Trust Credit Union; Holland (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Financial wellbeing services

401(K) matching with up to 5% match

Reduced health insurance

Employee wellbeing services

DE&I initiatives

Work-life integration

Job summary

Lake Trust Credit Union in Holland, MI seeks a hands-on Member Experience Manager to lead branch operations, lending, product sales, and member service with a focus on delivering a Best Member Experience. You will coach and mentor teams, promote teamwork, and implement operating procedures that boost member satisfaction while supporting community engagement and branch goals.

This on-site role emphasizes leadership, adherence to Lake Trust Core Values, and a commitment to a positive, inclusive

Qualifications

• BA/BS or equivalent management experience required.
• 3–5 years of leadership experience.
• Passion for developing and leading people.
• Ability to think critically, independently and creatively to develop strategies and solutions.

Responsibilities

• Deliver on Brand Promise and GUIDE principles with each interaction.
• Coach and mentor team members to develop sales and service skills.
• Promote teamwork to boost employee engagement and service quality.
• Demonstrate strong communication when addressing complex service issues and resolve matters with fairness.
• Provide direction on branch operations and implement procedures.

Skills

Leadership

People development

Critical thinking

Education

BA/BS or equivalent management experience

Job description

Lake Trust Credit Union in Holland, MI seeks a hands-on Member Experience Manager to lead branch operations, lending, product sales, and member service with a focus on delivering a Best Member Experience. You will coach and mentor teams, promote teamwork, and implement operating procedures that boost member satisfaction while supporting community engagement and branch goals.

This on-site role emphasizes leadership, adherence to Lake Trust Core Values, and a commitment to a positive, inclusive