Member Care Specialist I – Contact Center

Nuvision Federal Credit Union; Hydaburg (AK); Remote; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Job summary

Nuvision Credit Union is seeking a friendly Member Contact Center Representative I in Alaska to deliver excellent member service via phone, email, and other channels. You will process deposits, withdrawals, loan payments, and online banking support while maintaining confidentiality and accuracy.

Under supervision, you will follow a schedule, work with teammates across departments, and contribute to a positive member experience.

Qualifications

• 1 year retail experience with a proven track record in meeting and/or exceeding service and sales goals.
• Basic understanding of financial products and services.
• Professional verbal skills and etiquette.
• Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam.
• Excellent follow up.
• Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs.
• Excellent Written skills (Email) – Grammar and Spelling.
• Member service and organizational skills.
• Works well with other departments – Team player.
• Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature.
• Willingness to make a difference.
• Personable and professional.

Responsibilities

• Provide efficient and timely service to the membership via phone, mail, facsimile, as applicable.
• Provide basic member service transactions with quality and accuracy.
• Consult with members.
• Identify needs, offer solutions, and follow up on any pending transactions.
• Hold conversations that matter with members either in person or over the phone.
• Recommend other products and services as appropriate from Conversations that Matter with members.
• Open all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA and complete related forms.
• Perform a wide variety of account maintenance such as address/name changes, beneficiaries, closing accounts, and notary services.
• Identify and report any suspicious activity or suspected fraud.
• Complete all required training and compliance modules.
• Maintain confidentiality with member information.
• Represent the Credit Union in a positive and professional manner.
• Support continuous improvement activities.
• Collaborate with other departments as a team player.

Skills

Retail experience

Financial products

Verbal skills

MS Office

Follow up

Interpersonal skills

Written communication

Customer service

Team player

Empathy

Professionalism

Education

High School Diploma or equivalent

Tools

Remote signing

Webcam

Job description

Nuvision Credit Union is seeking a friendly Member Contact Center Representative I in Alaska to deliver excellent member service via phone, email, and other channels. You will process deposits, withdrawals, loan payments, and online banking support while maintaining confidentiality and accuracy.

Under supervision, you will follow a schedule, work with teammates across departments, and contribute to a positive member experience.