Member Care Specialist I

Nuvision Federal Credit Union; Texas; On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) Matching

Paid Time Off

Tuition Reimbursement

Training Provided

Flexible Spending Account

Job summary

Nuvision Federal Credit Union in Texas seeks a dedicated Member Contact Center Representative I to deliver outstanding member service across calls, emails, and web channels. You will handle deposits, loan payments, basic online banking support, and cross-sell relevant products while meeting service standards.

The role emphasizes confidential handling of member data, teamwork, and a positive, professional presence with members and colleagues. Equal opportunity employer.

Qualifications

• 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
• Basic understanding of financial products and services.
• Professional verbal skills and etiquette.

Responsibilities

• Provide efficient and timely service to members via phone, mail, and other channels with accuracy.
• Identify member needs, offer solutions, and follow up on transactions.
• Recommend other products and services based on conversations with members.
• Open new member accounts and handle deposits, withdrawals, and maintenance tasks.
• Maintain confidentiality and handle sensitive information with care.

Skills

Retail experience

Customer service

Professional verbal skills

Attention to detail

Empathy

Follow-up

Interpersonal skills

Written communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Nuvision Federal Credit Union in Texas seeks a dedicated Member Contact Center Representative I to deliver outstanding member service across calls, emails, and web channels. You will handle deposits, loan payments, basic online banking support, and cross-sell relevant products while meeting service standards.

The role emphasizes confidential handling of member data, teamwork, and a positive, professional presence with members and colleagues. Equal opportunity employer.