Member Care Specialist: Banking & Member Support

Jetstream-Federal-Credit-Union; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

JetStream-Federal-Credit-Union in Florida is seeking a Member Care Center Representative to greet members and the public by phone, process a variety of financial transactions, and direct calls to the appropriate area. The role requires ensuring accuracy in transactions, answering questions about products and services, and maintaining member records.

The position emphasizes excellent phone service, problem resolution, and adherence to regulations, with opportunities to identify cross-sales and

Qualifications

• Three to five years of similar or related experience.
• A high school education or GED.
• Interpersonal skills with outside contacts and the public.

Responsibilities

• Assist members and potential members with telephone and online service requests; respond to e-services; process ACH loan payments and SSI applications; assist with debit and credit card issues.
• Maintain accurate member account information and records.
• Identify cross-sell opportunities and promote services.
• Work on special projects as needed; perform other related duties.

Skills

Listening skills

Telephone skills

Computer skills

Decision making

Customer service

Saturdays

Education

High school diploma or GED

Job description

JetStream-Federal-Credit-Union in Florida is seeking a Member Care Center Representative to greet members and the public by phone, process a variety of financial transactions, and direct calls to the appropriate area. The role requires ensuring accuracy in transactions, answering questions about products and services, and maintaining member records.

The position emphasizes excellent phone service, problem resolution, and adherence to regulations, with opportunities to identify cross-sales and