Member Care Center Representative -1

ADP, Inc.; Florida; Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Schedule:8 hour shift

Monday to Saturday

Descripción de la vacante

The Credit Union is seeking a Member Care Center Representative -1 in Miami Lakes, FL to professionally greet members and the public on the phone, process transactions (debit cards, online services, mobile banking, loan payments, ACH requests), and direct calls to appropriate areas.

Essential duties include assisting with administrative tasks, identifying cross-sell opportunities, handling mail, maintaining records, and supporting special projects; adherence to policies and customer service

Formación

• Three to five years of similar or related experience.
• A high school education or GED.
• Experience in handling member interactions and basic financial transactions can be an asset.
• Strong communication and interpersonal skills are required.

Responsabilidades

• Answer calls courteously and handle customer inquiries with accuracy.
• Process member transactions including debit cards, online services, mobile banking, loan payments and ACH requests.
• Identify cross-sell opportunities and promote services to members.
• Maintain records, files, and reports; assist with mail and administrative duties.
• Support special projects and ensure compliance with procedures.

Conocimientos

Good listening and telephone skills

Able to operate a computer keyboard

Able to make decisions with minimum 1n

Available to work Saturdays

Educación

High school diploma or GED

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Care Center Representative -1

Full Time Florida Non-exempt Miami Lakes, FL, US

To represent the Credit Union in a professional manner when greeting members and the general public on the phone, insuring that they are directed to someone who can provide them with assistance. To assist members and potential members by accurately processing various financial transactions, including debit cards, online services, mobile banking, loan payments and ach requests. Acts as a resource in identifying and resolving member servicing issues; explains services and products, responds to problems, and if necessary directs phone calls to the appropriate area. Assists with administrative clerical duties such as mail.

Essential Functions & Responsibilities:

• Assists members and potential members with telephone and online service requests; respond to all e-services requests; answers questions about products and services, take ACH loan payments and process them, process SSI applications, process Overdraft Privilege and assist members with debit and credit card issues. Also resolves problems that are within their authority; refers problems that are beyond their authority to their supervisor, along with their recommendations. Maintain accurate member account information on system.
• Maintains assigned records, files, and reports as well as assigned administrative responsibilities including mail and office supply inventory.
• Identifies cross-sell opportunities and cross-sells services to members.
• Works on special projects as needed.
• Performs other related duties as assigned.

Performance Measurements:

1. Answer phone calls in a courteous, timely, and professional manner.

2. To provide accurate, courteous, friendly, timely, and professional phone service to all members and potential members. Answering telephone immediately and responding to correspondence within one day.

3. To process member transactions with zero errors.

4. To maintain a professional appearance, demeanor, and workspace.

5. To successfully recommend a new product or service to all members you work with.

6. To add and maintain knowledge of all new policies and procedures to ensure remain compliant with all regulations.

7. Be an active participant at Credit Union Meetings, special events, member appreciation events, as well as community involvement.

8. To exemplify the JetStream Values, Sales and Service Standards, while taking ownership of individual performance.

Knowledge and Skills:

Experience

Three years to five years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills:

• Good listening and telephone skills
• Able to operate a computer keyboard
• Able to make decisions with minimum information
• Available to work Saturdays

Physical Requirements

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

Specific vision abilities required by this job include close vision.

Ability to occasionally lift/move up to 25 pounds.

While performing the duties of this job, the employee is regularly exposed to an indoor

office setting with moderate noise.

Benefits:

• 401(k)401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Schedule:8 hour shift
• Monday to Saturday