Member Support & Solutions Specialist

Baptist-Health-of-South-Florida-Federal-Credit-Unio; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist-Health-of-South-Florida-Federal-Credit-Unio is seeking a meticulous Contact Center Representative in Miami, FL. You will handle member inquiries, process teller tasks, and resolve issues across online and in-branch services.

The role emphasizes empathy, accuracy, and cross-functional collaboration with other departments, ensuring a seamless customer experience. Previous financial services exposure is preferred and a high school diploma is required.

Qualifications

• Experience in the financial services industry is preferred.
• High school graduate or equivalent.
• Active listening and excellent communication skills.
• Conflict resolution and de-escalation abilities.
• Strong ethical integrity and customer focus.
• Team collaboration across departments.
• Ability to adapt in a fast-paced environment.
• Attention to detail in documenting issues and resolutions.
• Commitment to continuous learning in customer support.
• Problem-solving to identify root causes efficiently.

Responsibilities

• Responds to member inquiries regarding balances, payments, interest rates, and services.
• Provide information on Credit Union policies, procedures, and programs.
• Address complaints and concerns to ensure a positive experience and timely resolution.
• Perform Teller functions: transfers, loan payments, and transaction history.
• Resolve Debit/ATM and Credit Card issues and online banking problems.
• Assist members with online banking setup, e-statement enrollment, and navigating digital banking.
• Perform account maintenance: automatic transfers, stop payments, disputes.
• Enter EZ Loan applications and identify cross-sell opportunities.
• Monitor call queue and complete required reports and documentation.
• Communicate ongoing concerns to management and participate in meetings.

Skills

Active Listening

Communication

Conflict Resolution

Emotional Intelligence

Ethical Integrity

Team Collaboration

Time Management

Attention to Detail

Problem-Solving

Technical Proficiency

Adaptability

Education

High school graduate or equivalent

Job description

Baptist-Health-of-South-Florida-Federal-Credit-Unio is seeking a meticulous Contact Center Representative in Miami, FL. You will handle member inquiries, process teller tasks, and resolve issues across online and in-branch services.

The role emphasizes empathy, accuracy, and cross-functional collaboration with other departments, ensuring a seamless customer experience. Previous financial services exposure is preferred and a high school diploma is required.