Member Support Specialist - Financial Services

Bhsffcu; Miami (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Bhsffcu is seeking a Contact Center Representative in Miami, FL to handle member inquiries, process transactions, and resolve issues with a focus on customer satisfaction. The role emphasizes accurate information, friendly service, and efficiency in a fast-paced environment.

Responsibilities include troubleshooting online banking problems, assisting with account maintenance, and cross-selling related services while maintaining regulatory compliance and high service standards.

Qualifications

• Experience in financial services is preferred.
• High school diploma or equivalent required.
• Excellent listening and communication skills.
• Ability to de-escalate situations and manage complaints.
• Strong ethical standards and respectful customer interactions.

Responsibilities

• Responds to member inquiries about balances, payments, interest rates, and services.
• Address complaints and ensure a positive experience for members.
• Perform Teller functions and process transactions.
• Resolve Debit/ATM and online banking issues and assist with setup.

Skills

Active Listening

Communication

Conflict Resolution

Emotional Intelligence

Ethical Integrity

Team Collaboration

Education

High school diploma or equivalent

Job description

Bhsffcu is seeking a Contact Center Representative in Miami, FL to handle member inquiries, process transactions, and resolve issues with a focus on customer satisfaction. The role emphasizes accurate information, friendly service, and efficiency in a fast-paced environment.

Responsibilities include troubleshooting online banking problems, assisting with account maintenance, and cross-selling related services while maintaining regulatory compliance and high service standards.