Member Care Specialist — Banking & Finance

OneAZ Credit Union; Phoenix (AZ); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Generous paid time off

Training and professional development opportunities

Job summary

OneAZ Credit Union in Phoenix, AZ is looking for a Member Service Representative to provide exceptional service to members. This role involves assisting with various account-related inquiries, processing transactions, and promoting financial products.

The ideal candidate will have a high school diploma and at least one year of customer service experience, preferably in a financial institution. Generous paid time off is offered, along with opportunities for growth within a collaborative team.

Qualifications

• 1 year of customer service or call-center experience is preferred.
• Experience in a financial institution/credit union call-center or teller/banker experience is a plus.
• Ability to explain and promote Credit Union products and services.

Responsibilities

• Utilize positive communication and multitasking skills to assist members.
• Perform transactions such as check withdrawals, transfers, and account maintenance.
• Provide account balance and history information to members upon request.
• Inform members about various account features and benefits.
• Assist with online and telephone banking setups.

Skills

Positive communication

Multitasking

Customer service experience

Knowledge of financial products

Education

High school diploma or GED

Job description

OneAZ Credit Union in Phoenix, AZ is looking for a Member Service Representative to provide exceptional service to members. This role involves assisting with various account-related inquiries, processing transactions, and promoting financial products.

The ideal candidate will have a high school diploma and at least one year of customer service experience, preferably in a financial institution. Generous paid time off is offered, along with opportunities for growth within a collaborative team.